A results-oriented IT professional with a proven track record in troubleshooting and resolving operational and application issues. Skilled in hardware and software configuration and maintenance. Adept at establishing and maintaining Active Directory and Office 365 Admin to manage user accounts and organizational resources.

Experience includes providing insightful analysis through SQL and Python reporting, contributing to strategic decision-making. Collaboration with department leads to refine processes and enhance overall efficiency. Well-versed in event technology management, and completing go-live tasks for successful project/event launches.

Proficient in testing system modifications and integrations for compatibility and reliability, maintaining comprehensive technology asset inventories, and delivering one-on-one and group training for peers. Demonstrated knowledge of CompTIA A+, SAAS, HTML, Python, and SQL.

A background in membership management, meaning I ensured accuracy of member records, lead on-boarding and renewal processes, while providing excellent customer service. Proven administrative expertise in payment processing, communications, and preparing dashboards on business metrics and trends.

I look forward to connecting with you!